Privacy Policy

Effective Date: December 11th, 2024

At Raccoon Audio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when interacting with our website or purchasing our products. By using our website or services, you agree to the practices described in this policy.

1. Who We Are

Raccoon Audio is a developer and seller of licenses for audio plugins. Our primary goal is to deliver high-quality software and provide an enhanced user experience while respecting your privacy.


2. Information We Collect

We may collect the following types of personal and technical information:

  • Account Information: Name, email address, and username (collected during registration or account setup).
  • License Data: Machine IDs to manage and secure plugin licenses.
  • Payment Information: Handled directly by Stripe, our payment processor. We do not store your payment card details.
  • Website Usage Data: Information about your visits, such as browsing activity, collected via analytics or cookies (details to be finalized).
  • Marketing Engagement Data: Insights on promotional email performance, such as clicks and opens.
  • Login Information: Usernames and passwords (encrypted and inaccessible to us).

3. How We Use Your Information

We use your information for the following purposes:

  • Account Security: To verify legitimate accounts and protect the integrity of license keys.
  • Order Fulfillment: To process your purchases and deliver license keys via email.
  • Marketing and Communication: To send promotional emails, updates, and special offers.
  • Website Improvement: To understand how users interact with our website and enhance user experience.
  • Remarketing: To serve relevant ads on social media or search platforms.

You can opt out of marketing communications at any time by following the unsubscribe link in our emails.


4. Sharing Your Information

We do not sell or share your data with advertisers or affiliates. However, we may share your data with trusted third parties to fulfill services:

  • Stripe: For processing payments securely.
  • Email Marketing Platforms: To send newsletters or promotional materials.
  • Advertising Platforms: (e.g., Facebook Pixel or Google Analytics) for remarketing and analytics in the future.

5. Cookies and Tracking

Our website may use cookies to enhance your browsing experience and recognize returning users. Cookies may be used for:

  • Functionality: Remembering your login information.
  • Performance: Analyzing website traffic and usage patterns.

We plan to implement a cookie consent banner to allow you to manage your preferences regarding cookies and tracking technologies.


6. Your Rights

You have the right to:

  • Access your personal data.
  • Request corrections to your account details.
  • Delete your data, subject to legal requirements.

Currently, updates to user data (e.g., username or email) are not supported directly through your account. For any requests, please contact us via the Support Form on our website (select “Privacy” as the category).


7. Data Security

We take reasonable measures to protect your personal data, including:

  • Encryption: Protecting your password and account credentials.
  • SSL Certificates: Ensuring secure communication on our website.
  • Third-Party Security: Relying on trusted services like Stripe to handle payment processing securely.

8. Data Retention

We retain user registration data indefinitely to ensure proper account management and license verification. Details on cookie-related data retention will be finalized in compliance with international laws as we expand globally.


9. International Compliance

Raccoon Audio intends to sell globally. We are committed to complying with applicable privacy laws, including the GDPR (General Data Protection Regulation) for EU customers. Specific updates will be made as our operations expand internationally.


10. Children’s Privacy

Our website is not directed at children under 13, and we do not knowingly collect their personal information. If you believe we have collected data from a child under 13, please contact us immediately via the Support Form on our website (select “Privacy” as the category).


11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or to comply with new regulations. The “Effective Date” at the top of this policy indicates when it was last revised.


12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, you can:

  • Use the Support Form on our website (select “Privacy” as the category).

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